Find quick answers to your questions below...or call us at 800-347-1612
Order Process
Can I get items personalized with names?
What if I can't find an item on your website?
What is the order process?
What is the turnaround time?
Will you embroider items that I send to you?
Pricing
Can you provide a quote?
Do you require a minimum order?
Do I have to pay sales tax?
What's included in the price?
What are the quantity discounts?
When will my card be charged?
Logos
Can I see my logo on a shirt?
Can you match PMS colors?
Do you still have my logo?
What file format do you need for my logo?
Will I get a proof of my logo to approve?
Embroidery Questions
Can I get items personalized with names?
Do you embroider large back images?
What if the items I ordered need different colors for the logo?
Can I get more than one location of embroidery?
Shipping and Returns
Do you ship internationally?
Do you take returns on embroidered items?
How much does shipping cost?
Some shirts don't fit, we can exchange them for different sizes?
What are your shipping options?
When will my order ship?
Rush Orders
How quickly do rush orders ship?
Is there a rush fee?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
Blank Samples
How do I get blank samples to try before an order?
How do I return blank samples?
My Account
Why can't I see my logo?
How do I edit my account information?
I forgot my password.
Screen Printing
Do you offer screen printing?
How is screen printing priced?
Is there a minimum order for screen printing?
What is the turnaround time?
What kind of artwork is best for screen printing?
Samples of Our Work
Embroidery Samples
Quick Answers
What are the basics that I need to know?
Additional Support
How do I contact you?
Payments
Can you invoice my company?
Do you accept purchase orders?
What credit cards to you accept?